Cathay Pacific

Cathay Pacific was born in 1946 when Roy Farrell and Sydney de Kantzow two ex Air Force pilots known for flying “The Hump” over the Himalayas had the idea to fly much needed goods from Australia into post-war China. From here comes the Cathay Pacific the flag carrier of Hong Kong with its head office and main hub at Hong Kong International Airport. The airline and its subsidiaries offer passenger and cargo services to more than 190 destinations in more than 60 Countries.

Cathay Pacific subsidiaries and associates

Cathay Pacific Services Limited is the wholly owned subsidiary of Cathay Pacific Airways is a 20- year franchise by Airport Authority Hong Kong to design, build and operate a cargo terminal at Hong Kong International Airport. Along with this the other subsidiaries includes Cathay Pacific Catering Services, Cathay Pacific Holidays, Cathay Pacific Line Maintenance Services, Hong Kong Airport Service Limited, Hong Kong Airlines Limited, Hong Kong Dragon Airlines Limited, Vogue Laundry Service Limited and AHK Air Hong Kong Limited.

Codeshare Agreement

Cathay Pacific & Cathay Dragon currently has codeshare agreements with a number of other international airlines which includes Air Astana, Air Canada, Air China, Alaska Airlines, American Airlines, Austrian Airlines, Bahrain Airlines, British Airways, Bangkok Airways, Brussels Airlines, Cathy Dragon, Comair, Cotai, Chu Kong Passenger Transport Co Ltd, Fiji Airways, Finnair, Flybe, Iberia etc.

Cathay Pacific Marco Polo Club

Marco Polo club is the loyalty programme of Cathay Pacific and Cathy Dragon which is specifically designed to reward the most valuable customers and offer them some great benefits and services that enhance their travel experience. There are four categories of it which are Green, Silver, Gold and Diamond each of which offers its member a range of privileges and benefits to make their journey even smoother.

Classes of Services

First Class

Enjoy the world-class service, delicious meals and never-ending entertainment throughout your journey with first class flight service of Cathay Pacific. Some of the exclusive amenities that you can enjoy throughout your flights are:

• Enjoy the faster check-ins due to speed through security with fast-track pass at major airports around the world along with additional baggage allowance.
• First Class Passengers departing from Hong Kong get the benefit from their own check-in area with 10 dedicated podiums.
• Flying with First Class provides you access to all premium lounges around the world including the flagship First Class lounges in Hong Kong which is the official home to Cathay Pacific.
• Experience the world-class service and warmth of Asian hospitality with a warm welcome and a refreshing drink of your choice.
• Get the feel of luxurious journey in your private First Class Suit padded with soft leather fully flat bed seat with 4.3” touch screen controller with which you can even enjoy the chair massages.
• Enjoy the fresh Asian and International flavours in your menu created by dedicated culinary team. Try the authentic taste of Hong Kong and China and try their lip smacking dishes.
• Unlimited inflight entertainment is just waiting for you with 18.5” TV screen along with new video handset so that you can easily browse entertainment and see the interactive map without interrupting your viewing.

Business Class

Enjoy more comfortable productive travel experience to your choices destination with some of the best features of Business Class which includes:

• Smooth check-ins with dedicated counters in airports around the world with generous baggage allowances along with priority boarding privileges.
• Get the access to premium lounges around the world including the flagship lounges in Hong Kong the official home of Cathay Pacific.
• In Business Class enjoy the discreet personal touch and the warmth of Asian hospitality and personalised service throughout your journey.
• Enjoy the award-winning Business Class seat adapts to your preferences with two pre-set settings for sitting and sleeping along with controls for smaller adjustments.
• Business Class menu is prepared with finest quality of ingredients which offer lighter and healthier dining options. To complement the menu enjoy the award-winning selection of wines and beverages accompanied with fine chocolates.
• Enjoy an impressive experience with StudioCX the state-of-art in-flight entertainment which you can enjoy on your touch screen TV.

Premium Economy

• Get the convenient check-in counters at selected airports and priory boarding at the gate. So you can pack even more for your trip.
• For long haul flights get your welcome drink upon boarding. The cabin crew will provide regular snacks and drinks throughout the journey.
• Experience the comfort with Premium Economy Class spacious seat with calf rest and leather-padded footrest to ensure your journey as comfortable as possible.
• Enjoy the delicious food comprise of healthy meals with main emphasis on fresh fruits and vegetables. Enjoy an award-wining selection of wines and beverages along with your meals.
• Enjoy great in-flight entertainment with StudioCX the state-of-art entertainment presented on touch screen along with noise cancelling headphones to enjoy a wide variety of entertainment.
• Freshen up with environment friendly amenity kit which includes socks, an eye shade, earplugs, toothbrush and toothpaste on long haul flights.

Economy Class

Enjoy your journey which is well within your budget and is designed to offer you utmost comfort, delicious food and never ending entertainment. Some of the features of Economy Class travel include:

• Get the smooth and efficient check-ins at the counters in airports around the world with generous luggage allowances
• What makes the Economy Class travel so special is the service you will get . Enjoy the warmest welcome when you board
• The seats are ergonomically designed with comfortable cushioning and adjustable headrest along with ample of legroom to really stretch out during your journey
• Enjoy the delicious light and healthy meals along with the selection of wines and beverages to accompany your meals
• Watch latest movies, shows and sports channels with StudioCX presented on your own touch screen

Cathay Pacific Airways Contact Details

Cathay Pacific Contact Number UK: 0800 05 60737

Cathay Pacific Contact Number London: 0800 05 60737

Cathay Pacific Customer Service Number: 0800 917 8260

Cathay Pacific Diamond Contact Number UK: 0800 05 60724

Cathay Pacific Whatsapp Contact  Number: +852 2747 2747

Cathay Pacific Manage My Booking: https://www.cathaypacific.com/cx/en_GB.html

Cathay Pacific online check in: https://www.cathaypacific.com/cx/en_GB.html

Cathay Pacific Official Website UK: https://www.cathaypacific.com/cx/en_GB.html

London Gatwick Airport Contact
Address: Skybreak Ticket Desk, South Terminal, Gatwick Airport
Reservations Contact: 0800 917 8260 / 0044 2037881799 
Baggage Services: +44 330 094 8860

Baggage ServicesDelayed / Damaged baggage:
Tel Number: +44 330 094 8860
Email Id: LGW#BAG@cathaypacific.com

London Heathrow Airport Contact
Address: Ticket Desk, Area C, Terminal 3 Departures, Heathrow Airport
Reservations Contact: 0800 917 8260 / 0044 2037881799 
Baggage Services: +44 (0) 208 745 0823/24

Delayed / Damaged baggage:
Tel Number: +44 (0) 208 745 0823/24
Email ID: LHR_BAG@CATHAYPACIFIC.COM

Manchester Airport Contact
Address: Dnata Ticket Desk, Terminal 2, Manchester Airport
Reservations Contact: 0800 917 8260 / 0044 2037881799 
Baggage Services: +44 330 094 8861

Delayed / Damaged baggage:
Tel Number: +44 330 094 8861
Email ID: MAN#BAG@cathaypacific.com