Privacy Policy

At flightoffice.co.uk, we strongly believe in protecting consumer privacy and we make it our highest priority to safeguard the confidentiality of any and all personal details you provide to us. That’s why we only ask you for information related to the services we provide. We never sell, rent, share, trade or give away any of your personal information to anyone. This privacy policy describes what information we collect from you, how it is used and what security measures we take to protect it.

By using the flightoffice.co.uk services you are deemed to agree to our use of your information in accordance with this policy. In the event of any changes to our approach, we will update this policy and post the latest version and encourage you to please check back regularly to ensure you remain up to date. If you do not agree to the privacy practices outlined in this Privacy Policy you must not provide us your personal information. However, this may affect the services that we can provide to you. We will continue to enhance our security procedures as the new technology becomes available and ensures that our security procedures are complaint with current applicable regulations.

What kind of information does flightoffice.co.uk collect?

Personal information is the information about an identifiable individual. Generally, travel world does not collect any sensitive information such as race, political beliefs, religion or health. However, depending on the product and services, you ask us to provide then maybe we need to collect some sensitive information with specialized services (such as access requirement for disability etc.)

We generally need a broad range of personal information which is required to provide you desired services. If we are not able to collect this vital information about you we may not be able to provide you the product, services or the assistance you require.

We generally need the following type of information:

  • name, address, email and contact details;
  • date of birth;
  • gender; and/or
  • information about your use of our product or service

Depending on the product or service you choose, you may also be asked other types of personal information such as:

  • Insurance Travel
  • Passport Number
  • Dietary Requirements
  • Credit card details

How does flightoffice.co.uk use this information?

We collect your personal information with the primary purpose of providing you travel related services like:

  • To make bookings with travel services like flights, hotels, car rentals, holiday packages etc on your behalf
  • To fulfil the administrative functions associated with your purchase order such as billing
  • To provide you promotional and marketing material that may be of interest to you
  • To contact you in relation to travel services you have requested
  • Using the IP addresses of the visitors to our website to diagnose the problem with our server, to administer our website for statistical purposes

We will not sell our client database to third parties and use their personal information only for the purpose for which it was provided or a related secondary purpose, unless you agree otherwise or the use of disclosure is permitted under the Privacy Act.

How does the flightoffice.co.uk keep your personal information safe and protected?

We understand the importance of your personal information and thus protect it under all circumstances.

  • Paper information is either under the supervision or secured in a locked or restricted area.
  • Electronic information is also stored under the supervision or secured in a locked or restricted area with limited access to it to only by those flightoffice.co.uk employees who need it
  • Paper information is transmitted through sealed addressed envelops or boxes by reputable companies
  • Electronic information is transmitted either through direct lines or is encrypted.
  • External consultants and agencies with access to personal information must enter the privacy agreements with us
  • Regardless of location we ensure adequate technical and organisational measures to protect the information we store on our servers
  • We employ industry standard techniques such as firewalls, virus scanning tools and encryption

Does flightoffice.co.uk use cookies or other tracking tools?

We use a combination of cookies and similar tracking technologies for tracking. Our website relies on Cookies to provide a number of services to you like maintain and improve the operation of our website, track the preferences of the user and their product requirements, customize our website to improve its advertising and marketing relevance etc. We also have an arrangement for third parties who may use our cookies to improve the relevance of our advertising on third- party websites. You can also manage the cookies by using your browser settings which include deleting all or some of the cookies, not accepting any cookies or being notified when cookies are being used.

How can I access or manage my Personal Information?

If you have created an account with flightoffice.co.uk then you can manage some of your personal information and subscription preferences from within your profile settings. You have the right to ask us not to process your personal information for marketing purposes at any time and even can opt-out of receiving any non-essential emails by just clicking the unsubscribe link at the bottom of such emails.

How flightoffice.co.uk deal with complaints?

If you have any complaint regarding the way we have dealt with your personal information or any breach of the privacy policy principles, please contact us directly using the details set out below. We will respond to your complain within a reasonable time.

Contact Us

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