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Refunds & Cancellations

How cancellations, changes and refunds work for flights booked with Flightoffice.co.uk.

Flightoffice.co.uk works as a travel agent and consolidator for the airlines, and we strictly follow each airline's policies when booking your flight tickets.

Where your personal details and ticket pricing have been confirmed correctly, Flightoffice.co.uk will give you the choice of following the booking, change or cancellation process allowed by your fare.

Refunds

Where a refund on a flight ticket is approved, it is processed once the airline has released the funds; airline refunds can take 8–12 weeks. After we process the refund, please allow 3–7 working days for it to appear on your card. This may take slightly longer around public holidays.

Flight cancellations

A flight may be cancelled before departure of the first leg of your journey, provided the cancellation request is made in writing by the lead passenger who made the booking. Cancellation requests from anyone acting on behalf of the lead passenger cannot be accepted.

Please note:

  • Flight tickets booked through us are generally non-changeable and non-refundable. Your booking terms will be emailed to you by your Flightoffice.co.uk sales agent.
  • Tickets cannot be transferred to another passenger under any circumstances.
  • Requests to cancel or change a booking must be made in writing at least 72 hours before departure of the first leg of your journey. Requests received outside our working hours cannot be processed.
  • All cancellation and change requests are subject to the terms and conditions of the relevant supplier.
  • Where changes or refunds are permitted, Flightoffice.co.uk charges an administration fee at the current rate, in addition to any supplier charges. This fee covers the work of our sales agents.

How to request a cancellation or change

Email info@flightoffice.co.uk with your booking reference and the passenger names, or call us on 0203 745 4455 to check what your ticket allows before confirming in writing. Our opening hours are Mon–Sun 8 AM–10 PM GMT .

For full details, please see sections 2 and 9 of our Terms and Conditions.