Privacy Policy

www.flightoffice.co.uk regards the trust of every website user and customer in the highest faith, and applies standard measures to safeguard personal information and keep payment transactions secure.

FlightOffice is a trading name of TravelOpedia Ltd., 2nd Floor 7 Mackenzie Street, Slough – SL1 1XQ. The details you provide when booking flights or making travel arrangements with us are kept, secured and shared only as described in this policy. Please read it to understand how we gather and use information and the security measures we apply.

Our privacy assurances

We assure the safety of the sensitive information you share with us when you book flight tickets or other travel arrangements on our website.

• Your personal information is shared with third parties only where it is needed to provide a product or service you have asked for, or where you have given your consent.
• Customer information is handled only by authorised customer support executives and sales agents at Flightoffice.co.uk.
• Third-party suppliers (airlines, hotels, insurers) have their own privacy policies. If you have specific requirements about how they use your data, please refer to their policies.

Information we collect

We collect personal information because it is required to book flight tickets and to offer specialised services such as assistance for disabilities or health and dietary needs.

Personal information

This includes given name and family name, gender, date of birth, passport number, email address, home address and, where required by the destination, biometric information. We need it to make your travel arrangements quickly and to offer a wide range of travel products, services and special assistance. We may also use it to:

• Offer you travel insurance
• Record your dietary requirements
• Add your loyalty programme or frequent flyer details

Special category information

Some services may require sensitive information, such as details about your health, or information that may reveal religious beliefs (for example, a meal preference). We only collect this where it is needed to provide the service you have requested.

Extra personal information may be required if you choose a specific product or service from us.

How we collect personal information

We gather personal information from customers and, where needed, from third parties, suppliers and business partners. We collect it when you:

1. Visit Flightoffice.co.uk to make flight arrangements, ask for assistance or use our products;
2. Visit our website or our social media accounts such as Facebook, X (Twitter) and LinkedIn;
3. Contact us by phone;
4. Speak directly to one of our sales or customer support agents;
5. Subscribe to our newsletter or complete an entry form;
6. Complete a booking or request form, or when a third party, supplier or business partner completes one on your behalf.

How we use personal information

The essential purpose of collecting your personal information is to provide you with travel services. We process it only where:

1. You have given consent, which you may withdraw at any time;
2. You want to use our travel services such as flight bookings, hotel bookings, car rental or holiday packages;
3. We need to comply with our legal obligations;
4. We need to measure and understand how satisfied customers are with our services;
5. We send you promotional material that is of interest to you, or carry out market research;
6. We help you take part in loyalty programmes;
7. We carry out administrative functions related to billing or purchase orders;
8. We use visitors' IP addresses to diagnose problems with our servers;
9. We process your interest in travel services you intend to buy from us;
10. A third-party supplier needs your personal information to provide the travel services you have booked.

Your personal information is safe with us

We take special care to safeguard your personal information at all times and to prevent unauthorised access, modification or disclosure. We have put technical, organisational and other protections in place, including:

• Hard-copy information is kept within locked or controlled areas;
• Electronic information is protected in controlled systems, with access limited to authorised staff of www.flightoffice.co.uk;
• Paper information is sent in sealed, addressed envelopes or boxes through reputable couriers;
• Electronic information is sent over direct lines or fully encrypted;
• External consultants and travel agencies sign a separate privacy agreement;
• Firewalls, anti-malware, anti-virus and encryption tools protect the information on our secure servers;
• Information that is no longer needed is disposed of securely;
• Contractors who process personal data on our behalf must provide effective protection;
• We regularly review and update our security procedures in line with current travel technologies and standards.

Cookies and real-time tracking

Flightoffice.co.uk uses cookies and similar tracking technologies to give you a seamless experience when you browse our website. To understand how we use cookies, please read our Cookies Policy.

Your rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 you have the right to:

• Request access to the personal information we hold about you;
• Ask us to correct information that is inaccurate or incomplete;
• Ask us to delete your information, or to restrict how we use it, in certain circumstances;
• Object to the use of your information for marketing purposes;
• Ask for your information to be transferred to another organisation, where applicable;
• Opt out of marketing emails at any time by clicking the unsubscribe link in the email.

In some situations access to personal information may be refused or restricted; if so, we will explain the reasons. If you hold an account with us, you can manage your subscription preferences in your profile settings.

Raising a privacy concern

Customers, third parties and business partners who have concerns about this Privacy Policy can contact us in writing at info@flightoffice.co.uk or by phone on 0203 745 4455. We will work to resolve your query within a reasonable timeframe.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.