Frequently asked questions

Booking with us is simple. Enter your route and travel dates in the search panel, apply filters, and choose from flights on premium airlines around your travel date. If you have any difficulty while booking, call our customer care team on 0203 745 4455.

A good travel agent is a seasoned professional with a deep understanding of what it takes to book flights and plan a trip, making them a valuable resource when planning your travel or flight itineraries.

No. Asking Flightoffice.co.uk for a flight quote is free. Simply fill in the online form or call one of our travel agents for a free price quote.

Yes. Some special fares are not published on the website and are only available by speaking directly to our sales agents or customer support executives.

After booking, a summary of your booking will arrive in your email inbox. Your e-tickets and flight confirmation will be emailed within 24 to 48 hours of booking. If you have not received your travel documents within 48 hours, please call us immediately on 0203 745 4455.

Electronic tickets are issued by the airlines, so you do not need a paper ticket. Please make sure your e-ticket is up to date and shows the correct details for every traveller.

Terminal, airline and departure time details are shown on your e-ticket. If anything on your e-ticket is unclear, contact our customer support team with your booking reference number.

No. Names on flight tickets cannot be changed or transferred to another passenger, so please give each passenger's name exactly as it appears on their passport.

Yes. Flightoffice.co.uk handles group bookings of all sizes, from family reunions to corporate retreats, so you can relax and enjoy the journey.

Yes. We are here to help with any concerns even after you have completed every leg of your journey. Our customer support team is available Mon–Sun 8 AM–10 PM GMT .

An infant is under 2 years old on the date of travel and sits on the lap of an accompanying adult, without a separate seat. A child is aged 2 to 11 years and has their own seat.

Baggage allowances depend on the airline, route and fare, and business class passengers can usually carry more. Many short-haul European fares do not include checked baggage, which must be bought separately. Our agents can tell you the allowance for your booking.

Airlines set their own rules for the size and weight of hand luggage. Please confirm the hand luggage allowance directly with the airline before you travel.

Check the entry requirements for your destination on the UK Government's foreign travel advice pages, and contact the embassy of each country you will visit or transit through. You are responsible for holding valid visas and travel documents. Flightoffice.co.uk is not responsible if an airline refuses travel or you suffer a financial loss as a result.

API must be provided when booking for travel to and from countries such as the UAE, South Africa, Spain, the USA, Thailand and China. It includes passport number, nationality, gender, date of birth and country of residence.

Passengers flying to the USA must provide the address where they will stay on their first night. Supplying this in advance speeds up the check-in process.

Tell us your meal or dietary preferences when booking. Your confirmation email will show the meal and diet preferences recorded for your flight.

You can pay by credit or debit card (Visa, Mastercard, Maestro, Delta and American Express), by bank transfer, or in cash at our office. For card payments made over the phone, we will send you a secure e-pay link.

Yes. Ticket prices displayed on the website include taxes and fees. Optional extras charged by airlines, such as checked baggage or seat selection, are not included.

We work hard to find the best fares, but we cannot guarantee the lowest airfare at all times.

Yes. All bookings on Flightoffice.co.uk are protected by high-end encryption technology, which keeps the information you share with us secure.

Travel insurance is not mandatory, but we strongly recommend it to protect you throughout your journey. We work with a third-party provider that offers travel insurance to match your needs.

Flightoffice.co.uk offers flights on domestic and international airlines and handles changes and cancellations through our customer support team. Please contact us with your booking reference. See our Refunds & Cancellations policy for details.

Call us on 0203 745 4455 to request a change. Not every booking can be changed, and any change must be allowed by the fare conditions of your ticket.

To cancel your travel insurance, call our customer support team on 0203 745 4455 with your booking reference and details. Airfares, taxes and flight deals booked with Flightoffice.co.uk are non-refundable; where a cancellation is covered by your policy terms, you may be able to claim your losses from your travel insurance provider.

Yes. Several airlines in the UK offer exclusive last-minute deals, which are ideal if you want to be with family but have little time to book in advance. Call our team for the latest fares.